Get in Touch
If you are looking for Barry, please don’t. He is likely in a blanket fort, staring at a wall, or aggressively ignoring his notifications.
However, if you have a question about your order, shipping, or a product, our human support team is awake and ready to help. They are much friendlier than the bear and they actually know how to use a keyboard.
Before You Send a Message:
Is it about an order? Please include your Order Number so our humans don’t have to guess.
Is it “URGENT”? Please lower your voice. Barry can hear you typing in all caps and it stresses him out.
Is it a Zoom invite? No.
FAQ: Have you checked the Frequently Asked Questions page? The answer is probably there, and clicking a link requires fewer calories than typing an email.
Response Time: Our human team typically replies within 24–48 hours. (Please note: We do not reply on Monday mornings. Monday mornings are against company policy.)